Thank you for choosing May Agency (“May Agency”, “we”, “us”, or “our”). We want you to be confident when you purchase our digital products and AI business systems (the “Services”).
This Refund Policy explains when and how refunds are available for purchases made through mayprime.shop (the “Website”). By placing an order on the Website, you agree to this Refund Policy in addition to our Terms of Service.
1. Scope of This Policy
This Refund Policy applies to all digital products, toolkits, systems, and related materials sold directly through https://mayprime.shop.
All of our current offerings are digital products delivered electronically (for example, access links, downloads, documents, and systems documentation). No physical products are shipped.
2. Standard Refund Window (14 Days)
We offer a 14-day refund window for eligible purchases.
- You may request a refund within 14 calendar days from the date of your original purchase.
- After 14 calendar days have passed, we cannot offer a refund, except where required by applicable law.
- The 14-day period is calculated from the date and time the order was successfully processed and confirmed.
3. Eligibility Criteria
To keep our products fair for both customers and our business, a refund may be approved when:
- You are within the 14-day window, and
- You have made a reasonable attempt to use the product, but it clearly does not match the description on our Website or there is a material issue we are unable to resolve, and
- You contact us directly to request a refund, rather than opening a dispute or chargeback with your payment provider as the first step.
We may ask for basic information to help us understand what went wrong (for example, what did not work as expected), so we can improve the product and ensure fair use of the refund policy.
4. Non-Refundable Situations
To protect the integrity of our digital products and prevent abuse, refunds are generally not provided in the following situations:
- Change of mind after extensive use: You purchased, accessed the materials, and substantially used or downloaded the majority of the content, then decide you no longer want it.
- Refund request after the 14-day period: Requests made once the 14-day window has expired, except where a different period is required by applicable law.
- Misuse or violation of our Terms of Service: If your account or access is suspended or terminated due to violation of our Terms of Service or other policies, refunds will not be issued.
- Inability to use the product due to technical requirements: For example, not having internet access, a compatible device, or basic productivity tools (such as a word processor or spreadsheet viewer) needed to open standard file types, where these requirements were reasonably disclosed.
- Third-party costs: Fees or charges paid to third-party tools, platforms, or services that may integrate with our systems or be recommended as optional tools are not refundable by us.
We always aim to be fair and reasonable. If you are unsure whether your situation is eligible, please contact us and we will review it on a case-by-case basis.
5. How to Request a Refund
To request a refund within the 14-day window, email us at shop.mayprime@outlook.com.
Please include the following information:
- Your full name
- The email address used at checkout
- The date of purchase
- The product or toolkit/system you purchased
- A brief explanation of why you are requesting a refund
We will review your request and respond within a reasonable timeframe, typically within 5–7 business days. If your refund is approved, it will be processed using the same method of payment used for the original transaction, where possible.
6. Processing Time and Method
Once a refund is approved, we will initiate the refund on our side as soon as reasonably practical. The time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider. This is outside of our control, but it is typically visible within 5–10 business days after we issue the refund.
7. Access After Refund
Because our products are digital:
- Once a refund has been issued, your access to the purchased product will be revoked.
- This may include disabling access links, downloads, or members-only content associated with your purchase.
- You agree to delete any local copies of files where required and not to continue using materials for which a refund has been granted.
8. Chargebacks and Disputes
We strongly encourage you to contact us first at shop.mayprime@outlook.com if you experience any issue with your purchase.
- Many problems (such as duplicate charges, access issues, or misunderstandings about the product) can be resolved quickly through our support team.
- If a chargeback or dispute is opened with your bank or payment provider without first giving us an opportunity to help, it may delay resolution and can impact our ability to offer further support or future access.
- We reserve the right to contest chargebacks we believe are unfounded or abusive, using clear records of what was delivered.
9. Exceptional Circumstances
In rare cases, we may consider refunds outside of the standard 14-day window where:
- There has been a clear billing error (for example, duplicate billing for the same order), or
- We are required to do so under applicable consumer protection laws, or
- There are other exceptional circumstances at our discretion.
These situations are reviewed individually and are not guaranteed.
10. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our products, business needs, or legal requirements.
- When we make material changes, we will update the “Last updated” date at the top of this page.
- The version of the Refund Policy in effect at the time of your purchase will generally apply to that purchase, unless otherwise required by law.
- We encourage you to review this Refund Policy periodically.